Download This Special Report

Tuesday, April 04, 2006

Microsoft building out hosted CRM capabilities

Microsoft announced a new version of its Dynamics CRM 3.0 product last week; the new version will be called the Professional Edition for Service Providers. Application connectors to Oracle, PeopleSoft, SAP, and Siebel are provided in the new version as well as connection to Microsoft products.

Adding to the value of the product, the connectors can allow service providers to provision the CRM package prior to an on-site customer installation by using in a hosted single-tenancy mode. According to Kevin Faulkner, product marketing director for Dynamics at Microsoft: "With this pre-provisioning you can set up a system and configure it to Exchange server before you even know who the customer is."

Josh Greenbaum, senior analyst at Enterprise Applications Consulting, had this to add: "The VAR strategy is the core of the Dynamics product line, and the one thing it does for Microsoft is it gives them enormous distribution potential, with 9,000 VARs."

For more on Microsoft's new version of Dynamics CRM 3.0, read the full article (link above).

Added by Computer Consulting 101 Professional Kit