Vendor technical support is essential when you are working as a computer consultant. If you're stuck sitting at your clients' site and running up their bill as you can't figure out what's wrong, you'll be on the verge of losing a valuable client.
With good vendor support, you can retain your credibility. No matter how much you know, sometimes you just don't know it all and need the services of a specialist. Before you recommend a purchase, be sure to get all the info on vendor support to make sure the low price is worthwhile. The best plan is to get everything in writing from the company before purchasing hardware or software.
PC Magazine regularly provides an updated list of PC vendor' support quality. Make sure you check this resource. You should also check with other computer consultants to get firsthand feedback on different vendors.
Learn more about checking out vendor support before a purchase by reading the full article (link above).
Submitted by Computer Consulting Kit