On Thursday, one day after Salesforce.com offered a press release commending itself for favorable uptime in the past month, it experienced a crash that caused the company’s CRM service to be out of touch for computer consulting firms and others that rely on the service for most of the day.
The website page cites that the outage began at 8:11 a.m. and was caused by a cache server problem. Restarting servers did not solve resolve the issue, causing Salesforce.com to experience a longer delay than initially expected. Many Computer consulting firms stated the outage lasted for several hours.
Salesforce.com has been attempting to recover from bad word-of-mouth that occurred due to similar outages in December and January. The timing of the outage was very bad for Salesforce.com also because its rival NetSuite released version 11 on the same day as the problems occurred. According to securities analysts, the crashes call Salesforce.com’s awareness and knowledge of its own systems seriously into question.
Although customers, including computer consulting firms and others have not necessarily been switching to other companies as a result of the recent reliability issues, many are said to be considering new options, which will make Salesforce.com’s marketing to new customers difficult.
The company placed an apology for the outage on the status website, although company spokespeople were unreachable as of Friday.
Added By: Computer Consulting 101 Professional Kit
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