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Saturday, March 29, 2014

Wow! It's Been a While Since a Post to the Computer Consulting Blog!

Holy guacamole! Has it really been that long?

If enjoy reading this blog, definitely check out our newer, more up-to-date Small Business Computer Consulting Blog.

Make sure you also subscribe to its companion SP Home Run Weekly Update Newsletter!

Thanks for your continued support!

And we look forward to helping you get great clients, building up more recurring IT services revenue, and grow your business.

Tuesday, October 20, 2009

Computer Consulting Kit Home Study Course Preview Webinar

Learn how you can get more of the best, steady, high-paying small business clients in your local area. This free live preview event is exclusively for those who are not currently owners of the Computer Consulting Kit™ Home Study Course. As no recording will be made available, this event is only available live. Registration is limited to the first 100, first-come, first-served.

Sign-up now so you don’t miss out!


Title:
Computer Consulting Kit™ Home Study Course Preview Webinar

Date:
Tuesday, October 20, 2009

Time:
8:00 PM - 9:30 PM EDT

After registering you will receive a confirmation email containing information about joining the Webinar.

System Requirements
PC-based attendees
Required: Windows® 2000, XP Home, XP Pro, 2003 Server, Vista

Macintosh®-based attendees
Required: Mac OS® X 10.4 (Tiger®) or newer

Space is limited.
Reserve your Webinar seat now at:
https://www1.gotomeeting.com/register/239429297

Saturday, June 13, 2009

PC Repair Price Best Practices for Those Billing By-the-Hour

Are you trying to set a fair PC repair price that will also bring you enough revenue and profitability to grow and sustain your business?

PC repair prices vary from business to business, as there are a lot of different fee structure options. One popular choice is to use billable hours, sometimes called time and materials, to estimate and quantify your time spent servicing clients.

As you develop a more long-term relationship with your clients, you will definitely want to get their commitment to on-going services through a PC repair service contract, as this will ensure you get on-going, steady revenue for your business. And for your clients, they'll have peace of mind knowing that you'll be there to take care of both their urgent and ongoing PC repair and other IT-related needs.

But as you are starting out and doing initial projects to gain trust and establish a good working relationship, setting a sustainable, profitable precedent for your PC repair price and billable hours is important.

Consider these 4 tips and best practices to make sure that you select a PC repair price structure that's a mutually win-win for both your company and your clients.

1. Understand Billable Hours and Hourly Billing. Your PC repair price can be based on a variety of fee-structure options. If you decide to use billable hours, you need to do your homework. You need to ensure that clients find your rates fair, but also that you can sustain your business profitably on the rates you set. The basic concept behind billable hours is that you set an hourly rate for your work. When the project is completed, you get paid for the number of hours you spent on the project. This often works well for consultants because it abides by the philosophy that time is money (which it most definitely is in the PC repair business), and it helps ensure those that use this structure are compensated for their time. From your perspective, it's important to note that billing by-the-hour, again often referred to as time and materials, is by far and away the most popular option for most PC repair businesses with diverse client lists.

2. Know How to Start a Project Using Billable Hours. The most important tip to remember when you estimate a PC repair price to your clients is to be upfront about all costs. There should be no surprises. Before work begins, plan carefully and provide a written estimate calculating the amount per hour that will be charged. Also make sure you include a fair projection of the number of hours you will need to finish the project and be very clear. For instance, you could say, “Client agrees to pay $100 per hour for 6 hours of work.”

3. Be Prepared if the Project Goes Over Budget. Often a project is bigger or more time consuming than you originally expected. Before beginning work, you need to address this contingency in the written estimate and include it in your PC repair price estimate. A clause can be added that the client must approve additional hours. This is often called a “change order” and is critical to ensuring that you get paid appropriately for the time you spend.... especially if the client introduces additional requirements after the original PC repair price is quoted. When working on long-term projects, make sure you keep your client informed of your progress with a regular detailed report of any additional costs or schedule changes. This will help you build solid relationships and decrease the chances of disputes over fees.

4. Track Your Hours Well. Before you set a PC repair price in stone for a project, discuss all details with each client. Will you be charging for travel time, documenting time, research time and phone time? And regardless of which software or service you use to keep track of your billable hours, you need to keep careful track of your hours expended and make sure that you are taking into account all possible time and financial costs.

In this short article, you were introduced to how to manage a pricing structure based on billable hours. Learn more about setting a PC repair price structure that will be mutually beneficial for both your clients and you now at the attached link.

Copyright (C) PCRepairPriceSecrets.com All Rights Reserved

Wednesday, May 13, 2009

IT Support Contracts Build a Stronger Business

Does your small business IT company offer IT support contracts?

Some small business IT professionals question the power of IT support contracts and whether they will really help them build a solid business. The truth is, as a small firm, you can’t afford to just rely on unpredictable pay-as-you-go customers that will only call you once in a blue moon. You need some sort of recurring service revenue and a guarantee that you will have a very specific amount of money coming in each and every month.

Otherwise, you will find yourself treading water and potentially hitting a dead end while trying to build your business before you really even get started. You need to build solid relationships with on-going, steady, high-paying small business clients that have signed IT support contracts and made a promise to work with you long term.

The following 3 tips can help you understand why on-going agreements are essential to building a solid IT consulting business and having fulfilling, mutually-beneficial relationships with your clients.

1. IT Support Contracts Are Mandatory for Building a Strong Business. Support contract agreements are an essential part of small business IT consulting. These agreements formalize the consultant/client working arrangement and provide your consulting firm with very highly-profitable recurring revenue that can keep you in business for many years.

2. Don’t Rewrite Your Offerings for High-Maintenance Prospects, Customers and Clients. You can’t be at the mercy of your clients’ every whim if you want to be perceived as a real, professional, necessary part of their business and IT plans. If you’ve followed a steady sales process and let your relationships with prospects, customers and clients evolve, you will use a very calculated sequence that will help build faith and goodwill between the key people in your company and the key people at your clients’ companies. If a client asks you to completely revise your support contract agreement the client probably sees a weakness or is trying to take advantage of the situation. Imagine if a client of an IT giant like Microsoft or Apple asked one of these companies to rewrite its standard contract just to accommodate him/her. You should see the essential details and terms of your IT support contracts as standard and non-negotiable, just like the details of the contracts of companies much larger than yours. If you are following the same sales sequence with each client and letting relationships evolve, a scenario where a qualified, lucrative client asks for significant changes in your basic contract will not usually arise.

3. Don’t Neglect Your Proving Ground Project. Your proving ground project is an essential part of the sales cycle, and you can’t forget about it as you build relationships with your prospects, customers and clients. You will have a very difficult time selling IT support contracts to small business owners that have never done any work with your company. You need to turn prospects into paying customers by getting them to agree to pay you for an initial small project to make sure you will work well together long term. This way, you and your new customers get to take your relationship out for a test-drive with a very nominal project commitment before you commit to each other for the long haul. Your proving ground project is an opportunity to find out whether or not you and a customer will be a good match for on-going work.

In this article, we went over 3 tips to help you understand the power of building your business around on-going IT support contracts. Learn more about designing IT support contracts that will get you great, steady, high-paying clients now at the attached link.

Copyright (C) ITSupportContractSecrets.com All Rights Reserved

Wednesday, April 15, 2009

PC Repair Price List Tips for Designing Your Rate Card

Are you having trouble figuring out how to present your PC repair price list?

As someone working in PC repair, your best bet is to make sure you’re not setting yourself up as the source for “low, low prices” on repairs and related services. Why? Because you will only attract customers that are looking for rock-bottom prices right now and will leave you as soon as something cheaper comes along.

Instead, focus on small business clients that need on-going support. This will help you attract more steady, high-paying clients that are looking for higher-end, long-term solutions, rather than what appears to be the cheapest price. And your best bet for presenting an organized PC repair price list to your potential clients is to design an effective, high-compelling rate card.

The following 3 tips can help you set up your rate card so you can communicate your solutions and prices clearly to your new customers.

1. Know that Every PC Repair Specialist Struggles with the Task of Setting Prices. Many new computer repair specialists have trouble figuring out what they should charge clients. Many perceive presenting a PC repair price list as a big, hidden mystery of running a business. However, it is entirely possible to set rates for your services so that they will not only bring you a stable source of service revenue, but also help you build satisfying, mutually-beneficial client relationships.

2. Understand the Factors that Help You Decide on Prices. There are a number of factors, depending on your skill set and local marketplace competition, that can help you decide what to charge your PC repair clients. Make sure that you do your homework before you decide on a set PC repair price list. For example, be sure to Investigate what other equally-qualified professionals and firms in your area are charging, the demand for your services, as well as your own cost of doing business and monthly overhead.

3. Decide What the Goal(s) of Your Rate Card Should Be. A properly-designed rate card accomplishes many objectives that are critical to your PC repair business: it sets the tone for your level of professionalism; it fully discloses and clearly communicates your prices and shows how they are a critical investment; it ensures you are fairly compensated for after-hours and emergency repairs; it allows you to bill more for highly-skilled work; and it reinforces the value proposition of your on-going agreements with long-term clients. Some of these goals and objectives may be more important to you than others. But before you decide on your price list, be sure to think about what matters most to you and your business.

Establishing and presenting a PC repair price list doesn’t have to be a complicated process if you plan carefully and know the factors that go into setting rates.

In this short article, we introduced 3 considerations for establishing and presenting a strong PC repair price list. Learn more about how you can get great, steady, high-paying clients signed onto your PC repair price list now at the attached link.

Copyright (C) PCRepairPriceSecrets.com All Rights Reserved

Sunday, March 08, 2009

Start a Computer Business by Finding Great Clients from Day 1

Are you trying to start a computer business?

Even if you are just starting out with basic desktop support level technical skills, you need to make sure you can get paying clients. Many computer professionals worry that they are not technically proficient enough to start their own businesses. But the truth is, you can start a computer business with a very basic level of technical knowledge. The key to starting up is to make sure your computer business gets some paying clients that are at your current technical skills comfort level. You can and need to work your way up as your technical proficiency and ability to work well with larger small business clients improves.

The following 3 tips can help you learn which types of clients to pursue first.

1. Start Small. In the beginning if you have weak technical skills, you may want to start working with home offices and small stand-alone businesses that have simple, really small peer-to-peer networks. This will give you some paying clients right away and some reference accounts, so you can continue to grow and also improve your technical skills. A successful computer business owner will not be able to continue working with this client size long term, but in the beginning these accounts can be incredibly useful.

2. Use Small Clients and One-Shot Deals as a Stepping Stone. While small accounts and one-shot deals can be great ways to start a computer business, you need to make sure that you move beyond them eventually. You want to have a successful small business computer consulting practice based on recurring revenue retainer agreements and sophisticated, dedicated server solutions. In the beginning, there is definitely no reason why you shouldn’t take on some smaller clients and one-shot deal customers to get great references and really get your feet wet. But you have to recognize that you are moving towards more sophisticated, profitable long-term client accounts.

3. Never Stop Learning. If you feel like your lack of technical training is holding you back from catering to the needs of larger small businesses that need sophisticated solutions as you start a computer business, put aside some time each week for training. Even two or three hours can make a real difference. Go through tutorials and resource kits. Install your not-for-resale (NFR) software. Then, break the installation and troubleshoot the setup process. Finally, reinstall the applications again and again until you get really comfortable with setup and troubleshooting. What you learn during this process can really help you respond to the long-term needs of great clients.

In this brief article we discussed 3 tips to help you you start a computer business. Learn more about how you can attract great, steady, high-paying clients as you start a computer business now at the attached link.

Copyright (C), StartAComputerBusiness.com, All Rights Reserved

Saturday, December 13, 2008

IT Maintenance Conttract Tips Increase Your Profitability

Are you offering an IT maintenance contract package as part of your computer consulting business?

Many small business computer consultants fail to understand how important a solid IT maintenance contract can be to building relationships with clients and developing a profitable, stable business. Therefore, many don’t choose to offer IT maintenance contracts right off the bat, instead settling for one-shot deal customers or low-paying, fly-by-night customers that leave them working way too hard for way too little money.

The following 4 tips can help you learn how to incorporate a strong IT maintenance contract into your business, so you can establish great relationships with your clients, increase your profits and provide a solid foundation for your computer consulting company.

1. Start Offering and Selling Your IT Maintenance Contract Services. Even if you are afraid or unsure of how you will package on-going services, you need to start offering them right away. Go slowly until you build up your confidence level. Confidence is not going to come through training, reading a report or preparing a template for a standard IT maintenance contract. You will only build confidence when you actually start selling on-going maintenance services and going out to clients to deliver them. This will in turn build stable, trusting and mutually-beneficial relationships with your long-term clients.

2. Start Small. As you are building your small business computer consulting firm on strong IT maintenance contract packages, start with relatively small accounts and ease into larger accounts. This doesn’t mean you should dismiss the idea of taking on a large account at the beginning if it happens to fall in your lap. But remember that accounts that are on the small side can be good for getting your feet wet and building your business responsibly, in a way that helps you manage growth.

3. An IT Maintenance Contract Package Requires Advance Preparation. In order to get anyone to sign up for an IT maintenance contract with you, you need to manage the sales process and let relationships with clients evolve naturally. But you also need to have a very strong plan for on-going services and a compelling contract offering ready to go as you move through the sales cycle. If you don’t have a strong IT maintenance contract ready to offer, you will stay in a perpetual state of reactive fire extinguisher mode. Your customers will call you when there’s a problem, but you will not have any recurring relationships. The IT maintenance contract connects you to a client in a way that gives you a relationship that is the business equivalent of a marriage.

4. Your IT Maintenance Contract Package is What Makes Your Business Profitable. You can’t build a stable computer consulting business when you are just waiting for the phone to ring or doing a couple of billable hours here and a couple of billable hours there. Your business will be easier to run and more profitable when you find the right kinds of clients that need the long-term hand holding, long-term oversight and long-term assurances. An outsourced Virtual IT department provides this all through well-crafted IT maintenance contract agreements. When you have a strong IT maintenance contract plan, your clients will know you are going to take care of long-term projects and upgrades, be the intermediary with phone companies, ISPs and Web hosts, as well as with specialty application developers. Clients want the peace of mind that you will be there to bail them out of IT emergencies, which comes naturally from the relationships built on the IT maintenance contract packages you offer to your loyal clients.

Without a strong IT maintenance contract, you will be keeping your fingers crossed that customers will keep calling you and that you will have a regular relationship with them. A contract for on-going services is what facilitates a long-term relationship.

In this short article, we discussed 4 tips to help you make your business more profitable with a solid IT maintenance contract plan. Learn more about how you can get great, steady, high-paying clients on your IT maintenance contract offering now at the attached link.

Copyright (C), ITMaintenanceContract.com, All Rights Reserved

Saturday, November 29, 2008

PC Repair Services: Provide Stellar Support for Your Clients

Most small businesses are overwhelmed by finding professional PC repair services to help them manage their technology. So how can you understand their needs and concerns to develop the best PC repair services and solutions to their business problems?

You have to remember that your prospects, customers and clients have many options when it comes to PC repair services. The key to making sure you become their best option is to provide exactly what your target small businesses need and truly distinguish yourself from the competition.

The following 4 quick tips can help you provide cost-effective, convenient and secure PC repair services to your valuable clients.

1. Most PC Repair Services Clients Will Also Want Remote Support. Remote support is the simplest and most effective, low-cost option available to small businesses. And it can often solve simple problems, while avoiding costly travel time and unnecessary on-site visits … so you can focus on more complicated, involved work when you go on site and maximize efficiency. Make sure you set your PC repair services business up so you can access your clients' computers and networks remotely.

2. Save Your Clients Time and Money. The right software and hardware can help you save your clients time and money when things go wrong. Desktop sharing software can help create a lot of options for remote support, which becomes a cost-effective way to solve minor problems. The time spent on PC repair services when your clients have easy-to-use software will be much less than without it, allowing you and your clients to get back to their work quickly. You need to advise your clients on the inexpensive nature of this software and tell them how it can improve important key parts of their technology infrastructure, and system up-time and reliability.

3. Don’t Try to Compete Head-On with Larger PC Repair Services Companies. On-site PC repair services may seem very expensive initially to small businesses; particularly because huge corporations like Best Buy and others are offering support through entities such as “Geek Squad” to home and business users at what appears on the surface to be rock-bottom hourly rates. Keep in mind, you are not in competition with Fortune 1000 companies. You need to sell the value of your services and not the low cost. As someone offering sophisticated, total business solutions through personalized PC repair services, you are in a totally different league. You are selling long-term relationships and your specific expertise.

4. Be a Professional Consultant. Small businesses are best served when they find a trusted local PC repair services company that can take end-to-end responsibility for all their technology assets. You need to make sure you are offering personalized, complex solutions. Many large retailers and national computer manufacturers will look to point fingers at problems outside of their control. What sets you apart from these large retailers is that you provide personalized solutions, peace of mind and high-quality relationships that will help your clients be a lot more efficient with how they use IT. A big selling point and benefit of your PC repair services is relationship equity. Build these mutually-beneficial relationships solid enough and you'll be rewarded with tremendous client loyalty.

In this article we discussed 4 tips to help you provide your clients stellar support as a PC repair services professional. Learn more about how you can get great, steady, high-paying clients for your PC repair services business now at the attached link.

Copyright (C), PCRepairServiceTips.com, All Rights Reserved

Sunday, November 16, 2008

Starting a Computer Business Step by Step

When starting a computer business, most obsess over technology and certifications, and give relatively little thought to crucial business issues. Starting a computer business requires organization and careful planning. You need to make sure you have everything in order before you open for business. You also need to have a realistic plan for delivering end-to-end, complete IT solutions.

In a nutshell, you need to have all your contracts and agreements for clients and partners ready to go. This way, when you bring your very first client through the sales process, or build a relationship with your first partner, you know where you are going and exactly what you are doing. You have to know the steps of the sales cycle and be ready to approach your sales cycle consistently with each and every prospect, customer and client. And you need to know which benefits you will be offering that are going to set you apart from the competition.

The following 4 steps can help you get organized when starting a computer business.

1. Don’t Give Away Services for Free. As you're starting a computer business, you need to learn how to take your prospects through the sales cycle, from free to fee. Barring some extraordinary circumstances, you should not spend several non-billable hours on just an initial proposal. A typical sales proposal has no value-added uniqueness and will make your company look like a commodity broker. And when your services are seen as a commodity, you will primarily attract extremely price-sensitive buyers that will be hunting for the lowest bottom line, and not necessarily the best value or greatest potential return on investment.

2. Position Your Computer Business as an Outsourced IT Department. Think of the five or six different functions that small businesses need when you're starting a computer business: needs analysis; project management; training; desktop roll-outs; notebook fixes; server issues; etc. Build your business around these important functions. Think of your company as a single point of contact for clients. Present your value proposition as an outsourced IT department responsible for fulfilling your clients’ on-going IT needs and solving big business problems with IT.

3. Include Annual Service Agreements in Your Business Model. If you don’t propose service agreements to your customers and clients, your small business decision makers are usually not going to ask for them. You have to tell your clients even in the beginning, as you're starting a computer business, that service agreements are the main way you work with all of your clients on an ongoing basis. Well-planned service agreements help you build mutually-beneficial relationships where your company becomes an outsourced virtual IT department.

4. Tackle One Task at a Time. As you're starting a computer business, pick one thing a week for the next several weeks and just start working on it. It might be coming up with a couple of marketing ideas, or creating a service agreement to start offering to any existing customers. You just need to stay organized and get your plans in place. Build your network and have everything ready so you can hit the ground running. You need to get known as an organized, credible, professional business.

In this article, we looked at 4 important steps for starting a computer business. Learn more about how you can get great, steady, high-paying clients now when starting a computer business at the attached link.

Copyright (C), StartAComputerBusiness.com, All Rights Reserved

Monday, October 06, 2008

IT Freelancer: How Do You Start?

If you are like many other smart IT professionals, as you move towards opening your own computer consulting business you will probably have to be an IT freelancer for a while before you can go into business full time. While many IT consultants choose to be freelancers in the beginning, you can’t afford to mess around with anything but steady clients.

As an IT freelancer, you have to stay away from one-shot deal customers that you will only hear from irregularly. How will you get into business full time when you can’t get steady commitments?

You need to focus on working with small businesses that have many and complex IT needs and need you at least a couple evenings per month or one or two Saturdays per month.

What do you need to do?

1. Watch your schedule! You need a schedule that allows you to really be an IT freelancer. If you already have an 80-hour work week, you just can’t do it! The ideal situation for you if you want to transition into a full-time computer consulting gig is a typical 9-5 job. You can take off a morning, afternoon or a lunch here and there.

2. Look for the right kind of IT freelancer jobs. You need to be seeking $1,000 per month clients that need you for one or two evenings per month, one or two Saturdays or Sundays and with some light phone support in between businesses. NEVER accept a client that gives you less than $500 per month.

Today we touched on how you can be an IT freelancer as a transition from your old job into your own business. To learn more about this topic, visit the attached link!

Added By: Joshua Feinberg

Tuesday, September 30, 2008

Start an IT Business with 5 Helpful Tips

Before you start an IT business, you need to make sure you’re organized and know where you are going. Which steps do you need to accomplish your goal of getting started?

Tip 1: Print Your Business Cards

In order to start an IT business, you need to get business cards printed, even if you don’t think your company name or any other details will stick. If you decide to change your contact information or business name in six months, you can just get them reprinted. But you HAVE to get momentum going by handing out business cards to friends and family members.

Tip 2: Get the Word Out

When you are in networking situations as you start an IT business, you need to talk about your venture and hand out business cards. People at your church, synagogue, at the movies, at your kids’ soccer games, anywhere can become a part of your extended sales force, so you need to seize the opportunity.

Tip 3: Get Active in Your Business Community

You need to start getting involved in local organizations for business owners to give yourself organized networking opportunities when you start an IT business. Look for three or four fitting local trade groups such as your chamber of commerce or a related user group or industry-specific trade group.

Tip 4: What Do You Know?

When you are starting your IT business, you should start where you know and branch out from there. If you start with a niche you already know, you’ll have some credibility and an easier time creating a strong marketing message that really hits home. You will have an easier time being remembered because you won’t look like every other generalist and will offer something unique.

Tip 5: Think about Your Prospects

As you choose your niche, you need to make sure there are enough prospects in it to sustain you. For example, if you decide to focus on doctors’ offices in your local area, you need to research to make sure you have at least 500-1,000 prospects that fit into that category within an hour radius of your location. Another way to find-tune your niche and specialty and communicate it to prospects is to put an industry focus in your name, in this case, “health care systems,” “medical office systems” or “medical office technology.”

Today we talked about 5 tips to help you as you start an IT business. To learn more about this topic, visit the attached link.

Blogged By: Computer Consulting Kit

Monday, September 22, 2008

Balance Your Computer Services Business Portfolio

In order to have a strong computer services business, you need to balance your portfolio. What does this mean? Basically, you need to keep 70% (or more!) of your business sweet spot small businesses with 10-50 computers. You can keep a very small amount of your business geared towards home networks and consumers and a few larger small business clients, but you will achieve the best balance if you focus on the sweet spot small business side.

No Matter What, DIVERSIFY

No matter what you do with your computer services business portfolio, you need to DIVERSIFY. This means that no single one of your clients can account for more than ten percent of your computer consulting revenue.

What’s the theory? If you’re getting most of your money from one source and then lose that client for any reason, you could potentially lose a LOT of revenue and have a hard time bouncing back!

Fire Your Bad Computer Services Business Clients

While you may not think firing a client is a good idea, sometimes you just have to do it. There are some problem clients of your computer services business that will just not be worth the trouble. They will drive you and your staff crazy and you might even LOSE staff over the ordeal. These types of clients eventually need to be cut loose. But if you make problem clients too big a part of your roster, you will end up having a really hard time firing them.

Your Ideal Clients Are Your Focus with Your Computer Services Business

You need to make room for ideal clients and just say “No” to those that are verbally abusive, harass you, cause you too much stress and generally are impossible. If you have enough really good, long-term, steady, HIGH-PAYING clients you will be able to replace the bad ones much more easily and will not waste time “reforming” anyone.

Today we talked about how to diversify and balance your computer services business portfolio. To learn more about this subject, visit the attached link!

Added By: Joshua Feinberg

Tuesday, September 16, 2008

Create a Good Computer Technician Job Description by Asking Key Questions

If you are looking for a technology professional to help your small business, you may feel overwhelmed at the prospect of creating a solid computer technician job description that will get you the best candidates. Many small business owners don’t have a lot of technical knowledge and don’t know where to start when it comes to figuring out how to handle their own IT needs OR how to find a qualified consultant that can!

Skills in a Typical Computer Technician Job Description

Here are just some of the duties a good technician will probably need to perform for your small business:

1. Installs, configurations and upgrades of operating systems and software (typically using Microsoft products);

2. Installs, assembly and configurations for computers, monitors, network infrastructure and peripherals like printers, scanners and other hardware;

3. Troubleshooting for computer system problems and problems with hardware and software, e-mail, network and peripheral equipment and making necessary repairs and corrections;

4. Acting as a technical resource to help users resolve equipment problems and data and performing some help desk functions;

5. Recommending hardware and software solutions that fit your small business needs.

6. Helping with planning, designing, researching and acquiring new or upgraded hardware and software and implementing them into total business solutions.

Ask Key Questions to Create a Computer Technician Job Description

If you want to get just the right candidates for the job of maintaining your IT assets and helping you create an efficient small business environment, you need to ask important questions. Here are just some examples:

1. “Are you a part-time or full-time computer technician?”

2. “Are you a solo computer technician or do you have other employees and contractors?”

3. “Are you a generalist or a specialist? Which software specialties do you have and in which markets have you worked?”

There are many more questions you will have to consider as you are interviewing candidates and also creating your computer technician job description. To find out what these important questions are … and much more … visit the attached link!

Added By: Computer Consulting Kit

Monday, September 08, 2008

A Computer Repair Class: How Can You Find One?

While technical skills often are, surprisingly often not as important to starting a computer consulting business or computer repair business as business skills and people skills, they still are necessary in order to best serve your clients … but where do you find a computer repair class when you need one?

Many computer repair technicians serving small businesses mistakenly think they need to spend hours of time and a lot of money on expensive certifications and very formal classes. However, this is not often the case, as most small business owners will actually look down on extensive certifications and lofty qualifications; it means they will think they need to pay you more for your services or that you are overly qualified to handle simple problems.

Look at the Skills of Your Competitors before Seeking out a Computer Repair Class

Computer skills are important for you and the staff of your small business computer repair company, and when you are deciding which computer class to take in the time you have allotted for training and skills development, you have to look at which skills your competitors have.

What will a small business computer repair company need to know?

1. Some necessary networking platforms: Microsoft Small Business Server (SBS); Novell Small Business Suite or Novell NetWare; Linux (usually RedHat); Mac OS.

2. Advanced expertise in the following areas: Network Attached Storage (NAS); Storage Attached Networks (SANs); complex security solutions; CheckPoint firewalls; Citrix Terminal solutions; high-end Wi-Fi solutions; managed hardware.

Keep in mind that VERY advanced computer skills are only necessary once you start selling computer repair services to a real IT manager, which usually happens only the case of large small businesses. For the “sweet spot” of small business computer consulting (10-50 PCs), you really only need one or two entry-level certifications and to be working towards an MCSE or its equivalent.

Look for a Computer Repair Class

Once you decide what it is your clients need for their businesses and how your current skills fit into the picture, you can search for a computer repair class that suits you. Thankfully, there are many viable options that don’t involve going to a real “classroom,” such as on-line classes and seminars, tele-seminars and study courses that you can complete, even while sitting in your pajamas at home or between appointments with your customers and clients!

Today we talked about which skills you need and how to find a computer repair class that suits your needs. To learn more about this subject and many others related to business development, visit the attached link!

Added By: Computer Consulting Kit