If you want to achieve excellent customer service goals, you need to be able to predict and prevent major problems before they happen. This means you need to figure out how to sell more monitoring and managed services. Offering solutions that can protect them from business-damaging viruses and other catastrophes is a way to really shine in the customer service department with computer consulting clients.
The Best Idea for Services
What do you need to do to get on the right track with customer service? You should be looking at service tickets and invoices on a regular basis so you can suggest the right virus protection and the right end user or internal guru training. Excellent customer service means knowing computer consulting clients’ needs even before they do.
Being Proactive is the Key to Great Customer Service
As your client relationships evolve, you and your staff will start to be able to anticipate the needs of your clients and spot potential disasters far in advance. Make sure you reward technical staff for finding and communicating opportunities for follow up. You should also appropriately pay your account managers and technical staff based on their ability to deliver customer service. Customer satisfaction ratings will become report cards.
Added By: Computer Consulting Kit