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Monday, March 24, 2008

Computer Repair Business: Your Technical Staff Can Protect Your Business

When you are building your computer repair business, you have to be very careful about hiring your technical staff. Otherwise, you might end up training and supporting someone that will be your future competition!

A Computer Repair Business Example

As an example, let’s say that your computer repair business hires a technical employee and pays for advanced training: Microsoft; Cisco; Citrix. This employee might gain incredibly sharp skills and get great experience in the field.

But what if the staff member of your computer repair business wakes up one day and decides he/she doesn’t want to work for your company anymore? The person decides to start a home-based computer consulting company and take clients along for the ride!

Your Computer Repair Business and Forecasting Disasters

You can’t put all your eggs in one basket and rely on just one technical staff member to carry your entire company. You have to make sure you are really entrenched in the sales process and in the services delivered. You may not be the person doing all the work, and you may not have the strongest technical skills … but if you make sure to always stay involved and let everyone know you’re the boss, you can keep your clients loyal and long-term relationships strong.

Contracts are Important with Your Computer Repair Business

You need to be sure to cover yourself when it comes to you technical staff. Have staff members sign contracts – non-compete clauses, non-disclosure agreements (NDAs), etc. – when you hire them (NOTE: Talk to your attorney!). Make sure you have a strong plan for your computer repair business so you can deal with legal issues and employee issues before they happen.

Added By: Joshua Feinberg