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Monday, February 12, 2007

Customer Expectations: Dealing with Issues of Cost and Time

Customer expectations can change quickly if you don’t pay attention to specific issues that can help you stay in control.

You Have to Avoid Cost Overruns

Increased costs are a great way to lower customer expectations. You should never surprise a client with increased costs; limit cost-related surprises to projects that come in under budget.

Don’t Underestimate

Customer expectations are founded on the sum of clients’ experiences with you. If you underestimate costs for each project, your clients will get used to paying less every time, and this will decrease your value with them and falsely raise customer expectations.

Be On Time to Manage Customer Expectations

Lateness makes a bad impression on customers. If you will be late or need to reschedule completely, make sure you call as much in advance as possible. In order to exceed customer expectations you have to communicate as clearly and as often as possible. Your client should not be your boss.

Stick to Deadlines

Missing deadlines is very bad for managing customer expectations. You need to convey a sense of absolute professionalism at all times, which means sticking to your obligations as planned in the beginning.

More About Customer Expectations

Managing customer expectations is important for computer consultants and allows you to provide the best service possible to clients at all times.

Blogged By: Joshua Feinberg